Gene Juarez Salon & Spa

Returning Candidate?

Part Time Contact Center Agent- Starts from $12.50-$15.00 an hour

Part Time Contact Center Agent- Starts from $12.50-$15.00 an hour

ID 
2015-1195
# of Openings 
1
Job Locations 
US-Mountlake Terrace
Posted Date 
2/7/2017
Category 
Customer Service/Support

More information about this job

Overview

At our ten Gene Juarez Salons and Spas, we connect with each client, striving to make the entirety of their visit with us spectacular in every way. Gene Juarez Salons and Spas is a place where the client experience is our highest mission and we strive to go above and beyond their expectations.  In addition to delivering an amazing client experience, our hair-dressers are experts in the latest trends and our spa therapists are focused on offering the most innovative and pampering spa services.  We offer career opportunities where the sky is the limit for team members who are passionate and dedicated to delivering a “wow” client experience while offering expert services. 

 

We are seeking individuals with a passion for service excellence, a strong desire to help others and a drive to create an unforgettable experience with graciousness and gratitude while setting salon and spa appointments for our clients.  Those with previous experience in the beauty industry are encouraged to apply!

Responsibilities

 

Gene Juarez Salons & Spas is seeking talented Contact Center Agents to provide the finest personal service to our Clients. This position is located at our beautiful Home Office in the Factoria area of Bellevue, WA. As a Contact Center Agent, you are responsible for reserving appointments over the phone for all 10 Gene Juarez locations. As an expert in the call center, you will have a clear knowledge of all of our services and treatments and the artists and therapists that provide them. Make a difference in someone's day by ensuring that our Clients enjoy the ultimate salon and spa experience.  

  • Provide a quality, positive, memorable interaction with graciousness & gratitude
  • Provide guidance to products and services of Gene Juarez Salon and Spas to our clients
  • A pleasant, engaging attitude and phone voice
  • Provide feedback to leadership of trends
  • Team player
  • Positively reflects the Gene Juarez Salon and Spas brand
  • Create excitement w/our clients of their upcoming visit
  • Demonstrate patience and understanding w/exacting clients & first time clients
  • Take initiative to better understand product & service offerings of Gene Juarez Salons and Spas

BENEFITS AFTER MEETING ELIGIBILITY REQUIREMENTS: 
Medical and dental care insurance; 
401k retirement savings;

Service and product discounts;
Paid time off.

Qualifications

  • Passion for providing outstanding customer service;
  • Positive attitude; 
  • Consistent attendance with excellent work ethic;
  • Ability to build positive and meaningful relationships with clients;
  • Excellent communication and interpersonal skills;
  • Team player;
  • Strong computer, keyboard and mathematic skills;
  • Ability to work flexible schedule (We are open 7 days a week, 8:00AM – 8:00PM) 

As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check.