Gene Juarez Salon & Spa

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Spa Development Manager

Spa Development Manager

ID 
2017-1449
# of Openings 
1
Job Locations 
US-WA-Bellevue
Posted Date 
9/25/2017
Category 
Management

More information about this job

Overview

At Gene Juarez Salons and Spas, we strive for excellence in all that we do.  We define “Our Culture” by “how we do things here”. While there may be many ways to deliver a service, we believe that through “The GJ Process” our clients are provided with a consistent world class experience. We offer career opportunities for team members who are passionate and dedicated to delivering a “wow” client experience while offering expert services. 

 

Responsibilities

Reporting to the Vice President of Salon & Spa Development, the Spa Development Manager will contribute to the overall success of the company by motivating, inspiring and training consistency of service relative to daily operation by increasing retail, service and membership programs. 

 

General duties include, but are not limited to:

 

 

  • Involved in hiring of staff by conducting second level interview and overseeing the onboarding of all new spa employees;
  • Directly responsible for motivating staff to perform at their highest ability;
  • Carry out performance evaluations and disciplinary procedures in line with the Salon & Spa Directors;
  • Coach artists and therapists in achieving retail, service, client retention and membership goals;
  • Develop and/or improve processes which result in delivering consistent quality of service;
  • Contribute to training standards that support consistent quality of service through mentoring of trainers;
  • Inform and inspire spa staff to support spa initiatives;
  • Maintain awareness of spa services and products, weekly and monthly goals, promotions and special offers for the spa department;
  • Have a working knowledge of spa budget while maintaining guidelines of budget;
  • Monitor that OSHA and DOL standards are being maintained.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The ideal candidate is confident, organized, professional and creative, as well as an adept problem-solver, who possesses the following qualities:

 

  • Ability to train staff in the use of products, programs or activities;
  • Assess employee performance and suggest ways to improve work;
  • Ability to assess usage and maintain spa costs related to services;
  • Monitor inventory in terms of professional use and retail sales to ensure correct offering;
  • Ability to maximize bookings to ensure optimum use of scheduled hours;
  • Ability to work cohesively with all spa areas and co-workers as part of a team;
  • Strong communication, problem solving and organization skills;
  • Must be a self-starter that enjoys hands-on responsibilities, with a mind geared towards supporting and advocating for policies and procedures;
  • Passion for providing outstanding client service;
  • Ability to adapt to changing work environment/responsibilities;
  • Effective interpersonal and team skills;
  • Excellent interactive skills.

Education Requirements and Work Experience:

 

  • Minimum three years’ experience in a management role or training role in a spa environment;
  • Strong communication skills;
  • History of leadership;
  • Spa experience including treatment experience;
  • Working knowledge of federal, state and local laws relating to the spa industry;
  • Knowledge of client service principles and practices;
  • Demonstrated operating knowledge of computers. Intermediate level ability with Microsoft Office Suite, and other required software programs.

 

As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check