Gene Juarez Salon & Spa

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Client Service Floor Manager

Client Service Floor Manager

ID 
2017-1474
# of Openings 
1
Job Locations 
US-WA-Downtown Seattle
Posted Date 
8/14/2017
Category 
..

More information about this job

Overview

Trendsetting hairdressers. Mindful spa therapists. As a Client Service Floor Manager at Gene Juarez Salons & Spas, you’ll work with some seriously creative people, and their clients think so too. Just like their service provider, you’ll connect with each client, striving to make the entirety of their visit spectacular in every way. With opportunities and room for career growth to those who provide a truly charmed client experience, all 10 of our Puget Sound locations are the perfect place for individuals who love providing excellent service to anyone who crosses their path.

Responsibilities

Reporting to the General Manager of your location, the Client Service Floor Manager assists in the success of the salon and spa in the areas of staff management, client relations, floor marketing and reception.

 

Other responsibilities include, but are not limited to:

  • Overseeing the success of Support Staff Management, Customer Service Specialists (Receptionists), Housekeeping and Spa Hostesses;
  • Owning and addressing client relations; complaints, compliments and quality of service, ensuring that all customers are receiving outstanding “wow” customer service;
  • Assuring quality and correct floor marketing, signage, pricing and daily flash promotions;
  • Addressing all check- in and check – out touch points to ensure quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

The ideal candidate is confident, organized, professional and creative, as well as an adept problem-solver, who possesses the following qualities:

  • Work requires willingness to work a flexible schedule;
  • Strong communication, problem solving and organization skills;
  • Must be a self-starter that enjoys hands-on responsibilities, with a mind geared towards process improvements;
  • Passion for providing outstanding customer service;
  • Ability to adapt to changing work environment/responsibilities;
  • Effective interpersonal and team skills.

 Education Requirements and Work Experience:

  • Associates degree (A.A.) or related work experience;
  • Previous Hotel/ Reception/ Concierge experience a plus;
  • Minimum two years of office/salon experience in a fast paced setting;
  • Proficient PC skills including spreadsheet and word processing skills.

As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check.

 

More about Gene Juarez:

The first Gene Juarez Salon was opened in downtown Seattle in 1971. As Seattle's first contemporary fashion salon, the company introduced Seattle customers to best in class service, artistry and innovative European haircutting techniques. A few years later, in 1974, the second Gene Juarez Salon location opened inside the original downtown Seattle Nordstrom on Fifth Avenue, offering a connection to fashion and world-class service to our clients.

Since then, through our commitment and dedication to our clients, artistry and innovative education, Gene Juarez Salons & Spas has grown to 10 salon & spa locations and two cosmetology schools. Since day one, Gene Juarez Salons & Spas has been locally owned and operated in the Pacific Northwest.