Gene Juarez Salon & Spa

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Call Center Supervisor

Call Center Supervisor

ID 
2017-1535
# of Openings 
0
Job Locations 
US-WA-Bellevue
US-Mountlake Terrace
Posted Date 
11/22/2017
Category 
Customer Service/Support

More information about this job

Overview

The Contact Center Supervisor is a strong, versatile leader who thrives in a fast paced, challenging, multi-tasking environment. Are you a whiz at facilitating communication between people through your positive, can-do attitude? Are you passionate and dedicated to providing a world class client experience while simultaneously reflecting the Gene Juarez Salon and Spas brand? Gene Juarez is looking for someone like you to take efficiency to a whole new level!

We Offer:

  • Medical, Vision and Dental care insurance;
  • 401K retirement savings;
  • Generous service and product discounts;
  • Paid time off.

We are filling roles at both our locations: Bellevue Factoria well as Mountlake Terrace!

Responsibilities

This position will be responsible to

  • Build morale, teamwork and ensure quality client services and effective call handling; 
  • Facilitating communication between agents, clients, and salon;
  • Motivate Call Center Agents to ensure achievement of call center targets and goals;
  • Improve and promote quality service through training current and new Call Center Agents
  • Prepare and conduct performance reviews
  • Interact with clients to resolve service issues by demonstrating patience and understanding;

 

 

Qualifications

The ideal candidate will possess the following:

  • Leadership and training experience coupled with a strong work ethic;
  • 2 years of call center experience is preferred;
  • Previous management experience in hospitality, preferably hotel, food, and or luxury retail industries
  • Ability to work a flexible schedule (we are open 7 days a week, 8am-8pm);
  • Effective verbal and written communication skills;
  • Ability to pick up new concepts and software quickly and easily
  • Bachelor’s Degree or A.A. Degree preferred

 

Travel requirements: None.

 

As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check.