Gene Juarez Salon & Spa

Returning Candidate?

Contact Center Agent - Full-Time

Contact Center Agent - Full-Time

More information about this job

Overview

Do you enjoy helping others over the phone?  Are you interested in the beauty industry?  Would you like to be a part of an iconic PNW beauty company? 

Gene Juarez Salons and Spas is now hiring for Client Reservations Specialist in our Call Center in Bellevue, Washington!

 

At our ten Gene Juarez Salons and Spas, we connect with each client, striving to make the entirety of their visit with us spectacular in every way. Gene Juarez Salons and Spas is a place where the client experience is our highest mission and we strive to go above and beyond their expectations. In addition to delivering an amazing client experience, our hair-dressers are experts in the latest trends and our spa therapists are focused on offering the most innovative and pampering spa services. We offer career opportunities where the sky is the limit for team members who are passionate and dedicated to delivering a “wow” client experience while offering expert services.

 

We are seeking individuals with a passion for service excellence, a strong desire to help others and a drive to create an unforgettable experience with graciousness and gratitude while setting salon and spa appointments for our clients.  Those with previous experience in the beauty industry are encouraged to apply!

Responsibilities

Responsibilities:

As a Contact Center Agent, you are responsible for reserving appointments over the phone for all 10 Gene Juarez locations. As an expert in the call center, you will have a clear knowledge of all of our services and treatments and the artists and therapists that provide them.

 

Make a difference in someone's day by ensuring that our Clients enjoy the ultimate salon and spa experience. 

  • Provide a quality, positive, memorable interaction with graciousness & gratitude
  • Provide guidance regarding products and services of Gene Juarez Salons and Spas to our clients
  • A pleasant, engaging attitude and phone voice
  • Provide feedback to leadership of trends
  • Team player
  • Positively reflects the Gene Juarez Salon and Spas brand
  • Create excitement with our clients for their upcoming visit
  • Demonstrate patience and understanding with exacting clients & first time clients
  • Take initiative to better understand product and service offerings of Gene Juarez Salons and Spas

Qualifications

BENEFITS:

  • Medical and dental care insurance; 
  • 401k retirement savings;
  • Service and product discounts;
  • Paid time off.

Qualifications:

  • A very strong work ethic
  • Ability to remain calm and composed during high call volumes
  • Positive attitude and demeanor, can do attitude
  • 2 years of call center experience preferred or high volume customer service experience
  • Previous experience in hospitality or service industry preferred; hotel/motel, food server, luxury retail industry
  • Excellent attendance and promptness
  • Articulate, ability to speak and understand English fluently
  • Strong, versatile computer and keyboard skills, ability to pick up new concepts and software quickly & easily
  • Thrive in a fast paced, challenging, multi-tasking environment
  • Ability to work a flexible schedule (we are open 7 days a week, 7:30 am – 9:00 pm)

 As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check. Gene Juarez Salons & Spas is an equal opportunity employer.