Gene Juarez Salon & Spa

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Call Center Supervisor

Call Center Supervisor

More information about this job

Overview

The Contact Center Supervisor is a strong, versatile leader who thrives in a fast paced, challenging, multi-tasking environment. Are you passionate and dedicated to providing a world class client experience? Gene Juarez is looking for someone like you to take efficiency to a whole new level!

We Offer:

  • 401K retirement with Company matching
  • Insurance—medical/dental/life/vision and short term disability 
  • Paid initial training
  • Continuing education
  • Paid time off
  • Generous product discounts and service discounts

Responsibilities

This position will be responsible to

  • Build morale, teamwork and ensure quality client services and effective call handling; 
  • Facilitating communication between agents, clients, and salon;
  • Motivate Call Center Agents to ensure achievement of call center targets and goals;
  • Improve and promote quality service through training current and new Call Center Agents
  • Prepare and conduct performance reviews
  • Interact with clients to resolve service issues by demonstrating patience and understanding;

 

 

Qualifications

The ideal candidate will possess the following:

  • Leadership and training experience coupled with a strong work ethic;
  • Minimum of 2 years of call center experience;
  • Previous management experience in hospitality, preferably hotel, food, and or luxury retail industries
  • Ability to work a flexible schedule (we are open 7 days a week, 8am-8pm);
  • Effective verbal and written communication skills;
  • Ability to pick up new concepts and software quickly and easily
  • Bachelor’s Degree or A.A. Degree preferred

 

Travel requirements: None.

 

As part of our standard hiring process for new employees, employment with Gene Juarez Salons and As part of our standard hiring process for new employees, employment with Gene Juarez Salons and Spas will be contingent upon successful completion of a background check. Gene Juarez Salons & Spas is an equal opportunity employer.